Siddhartha Sinha

About Siddhartha Sinha

Program manager focussing on functional Skill Development, Employee Engagement and Performance ManagementMulti-faceted exposure to Client bases of US, Australia and India in various roles ofTraining, Technical Support, Sales, People Management, Executive EscalationsManagement, ITSM and Social Media.

Experience

1. Sr Advisor - Business Operations (Pm -pace, Partner Management, and Csr Engagement Lead)

   Dell Technologies

   Apr 2021 — Present · Hyderabad, IN

   PACE (People Academy For Career Excellence)-This program aims at workforce skillset transformation via functional trainings and Industry certifications across the entire strata of the Dell Premium Support Organization. The program is singularly responsible for 500+ trainings and certifications in the org annually.Program management of PACE involved strategizing on TNI to make the ~2500 strong org more agile while simultaneously creating a career pathway at different levels contributing to both Customer as well as Employee Experience. This program has me leading cradle to grave management of budget, stakeholders and vendors-Site Engagement Lead-Owner of key initiatives including CSR activities, Communication Management and partnerships with Employee Resource Groups for the Hyderabad Site. I strategize and communicate with executives in decision-making, program/budget management, and implementation of various organization-level initiatives to better employee engagement for a roughly strong team.Review, design, and drive improvements to the org culture by finding gaps and solving for themHelp in establishing site level roadmap, implement strategy, and oversee development of People programs.

Education

• St. Xavier's College

  Junior College, Economics, Science

  1999 — 2001

• Symbiosis Institute of Management Studies

  Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

  2010 — 2012

• Magadh University

  BA(Hons), Economics

  1999 — 2002

Skills

• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Social Media
• People Management
• Performance Management
• Crm
• Itil
• E-Support Implementation Professional
• Management
• Team Building
• Process Management
• Operational Excellence
• Bpo Management
• Leadership
• Team Leadership
• Process Improvement
• Vendor Management
• Six Sigma
• Customer Experience
• Program Management
• Project Management
• Customer Service
• Training
• Customer Satisfaction
• Transition Management
• Team Management
• Outsourcing
• Bpo
• Quality Assurance
• Microsoft Excel
• IT Service Management
• Operations Management
• Change Management
• Lean Six Sigma Implmentation
• Service Delivery
• Technical Support
• Business Analysis
• Business Development
• Call Centers
• Business Process Improvement