Siddharth A.
Customer Experience Manager @Sprinto
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WORK HISTORY
Customer Experience Manager @Sprinto
Led customer experience initiatives for cybersecurity compliance software, focusing on building strong client relationships and gathering valuable feedback for continuous improvement.Drove product enhancements by analyzing customer feedback and collaborating with cross-functional teams to implement support improvements.Managed the onboarding process, ensuring smooth customer transitions and providing personalized coaching to optimize product use.Efficiently managed task prioritization and backlog using Jira, ensuring effective handling of customer issues and compliance inquiries.Addressed and resolved over 800+ issues related to cybersecurity compliance, troubleshooting complex scenarios and providing expert guidance to clients.
EDUCATION
National Institute of Technology Rourkela
B.tech, Biotechnology
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
MBA DSA, Decision Science And Analytics
ABOUT SIDDHARTH A.
Hi, I’m Siddharth Arugula! With over 5 years of experience working in SaaS companies across Fintech, Marketing Technology, and Cybersecurity Compliance, I thrive on delivering seamless customer experiences and optimizing the customer journey. I’ve successfully driven customer retention and satisfaction, contributing to a high satisfaction rate through personalized onboarding, customer education, and proactive problem-solving.In my recent roles, I’ve led customer experience initiatives, helping businesses achieve complex certifications like ISO 27001 and SOC 2, all while growing customer portfolios and boosting recurring revenue. I’m passionate about making complex processes simple for customers and collaborating with cross-functional teams to create scalable solutions.Some Key Highlights: Founder of a stealth startup focused on AI-driven travel solutions, managing the product lifecycle and scaling with advanced AI features. Managed end-to-end onboarding for 60+ enterprise clients at Happay, growing revenue by $250K within 3 months. Proven ability to turn feedback into product improvements, increasing customer engagement and retention in dynamic SaaS environments.With a strong foundation in Customer Success Management, I am continuously learning and growing in areas such as client relationship management, UX optimization, and data-driven insights. I\'m excited about solving new challenges and delivering value at every step of the customer journey.When I’m not strategizing about customer success or working on innovative products, you’ll find me exploring AI tools, enjoying a cup of good coffee, or planning my next adventure.Let’s connect and see how we can work together to create great experiences!
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