Siddharth Arora

Technical Support Consultant 2 Adobe @Adobe

Toronto, ON, CA

Provide technical support and product guidance to enterprise customers and partners using Adobe\'s digital marketing platforms.Troubleshoot complex issues involving SQL, APIs, XML, and web-based systems; perform root cause analysis to enhance customer self-sufficiency.Collaborate with internal teams including Engineering, Consulting, and Technical Ops to resolve high-impact client cases and product escalations.Deliver informal trainings and create internal knowledge base articles to support team-wide learning and best practice adoption.Engage in customer migrations, product testing, and implementation projects, contributing to seamless onboarding and transitions.Maintain clear documentation of all client interactions, technical analysis, and resolution strategies for transparency and learning.Consistently drive customer satisfaction by managing multiple priorities and ensuring timely updates on support tickets.