Siddhartha Singh

About Siddhartha Singh

Proven success in managing front desk operations, maintaining a high level of customer service and satisfaction- Knowledgeable in all areas of front office operations, including managing reservations, coordinating guest services, and maintaining accurate records- Skilled in organizing and overseeing team member training programs, ensuring staff are knowledgeable in front office procedures and able to handle all guest inquiries and requests- Proficient in managing and updating hotel property management systems and maintaining accurate financial records- Experienced in managing relationships with other hotel departments and third-party vendors to ensure seamless guest experiences- Able to multitask and manage competing priorities in order to ensure that all guests are attended to promptly and efficiently- Strong communication and interpersonal skills, able to interact with guests from a wide variety of backgrounds and cultures in a friendly and professional manner- Ability to resolve any issues that may arise in a professional and efficient manner, maintaining a focus on guest satisfaction at all times- Proven Ability of delivering value added customer service,and achieving Customer Service delight by customised - Expertise & specialized in skill set through knowledge of IDS 7.0 and IDS 6.5 + and IDS NEXT 6.0+ and WINHMS 7.0.4+- Hard working and able to handle guest in any situation.welcoming to guest with smile and greet them- Hardworking and efficient with a \" I Can do \" attitude.Neat and Clean work with a professional appearance.Always Come on time and do work with a smile- Responsible, efficient and flexible for any situation to handle it.Able to think independently and Quick resolve problems- Night audit process smoothly.

Experience

1. Team Leader

   Sarovar Hotels

   Dec 2025 — Present · Mathura, IN

   70 (Pre-Opening) • Key member of the pre-opening leadership team, contributing to the successful launch of Skywings Sarovar Portico, Mathura•Led the setup and execution of front office operations, aligning processes with Sarovar brand standards and SOPs• Supervised, trained, and mentored front office associates during pre-opening to build a high-performance service teamPlayed a critical role in staff onboarding, training, and readiness prior to hotel opening• Led guest handling, VIP arrivals, and service recovery as the first point of leadership escalation• Coordinated closely with housekeeping, F&B, engineering, and sales teams to ensure smooth pre-opening operations• Managed room inventory, check-in/check-out flow, and operational readiness during opening phase• Ensured compliance with billing procedures, cash handling, audit requirements, and internal controls• Supported senior management with reports, shift planning, and continuous operational improvements

Education

• University of Mysore

  Hospitality industry in tourism , Hospitality Administration/Management

• Dr. Ram Manohar Lohia Awadh University, Faizabad

  Bachelor of Commerce - BCom, Business/Commerce, General