Siddhartha Sharma

About Siddhartha Sharma

I am a Program Manager and Industrial Engineer with 10+ years of experience driving large-scale operational, compliance, and data-driven programs across e-commerce, aviation, beauty, and manufacturing. My work blends process optimization, analytics, and cross-functional leadership to deliver measurable improvements in customer experience, efficiency, and revenue.At Amazon, I’ve led high-impact marketplace programs across thousands of brands and sellers, influencing $2.7B+ in annual revenue, improving CX performance by 375 bps, and driving $9.8M in incremental revenue through strategic fulfillment transitions. I specialize in building scalable mechanisms, SOPs, and AI-enabled automation — including launching an AI-powered analysis Slackbot that reduced manual work by 8 hours/week.My background spans data analytics, root cause analysis, forecasting, inventory optimization, and operational excellence. Prior experience at Southwest Airlines strengthened my expertise in working with complex datasets, predictive modeling, and data visualization using SQL, Alteryx, Python, and Tableau. Earlier roles in demand generation and manufacturing gave me hands-on experience in Lean, JIT, FMEA, workflow optimization, and leading high-performing teams.I’m a Six Sigma Green Belt passionate about continuous improvement and using data, systems thinking, and structured problem-solving to drive strategic decision-making. I thrive in environments where I can transform ambiguity into scalable processes, align stakeholders around a shared vision, and build programs that deliver long-term business impact.Core Strengths:Program Management • Operational Excellence • Process Optimization • Root Cause Analysis • Data & Predictive Analytics • Cross-Functional Leadership • Automation & AI Tools • Continuous Improvement

Experience

1. Sr Program Manager

   Amazon

   Jan 2024 — Present · Seattle, WA, US

   Launched high impact policy compliance program (Seller Redirection) in a new North American marketplace after securing buy-in from senior leadership, Legal/PR, and country-specific Retail teams.• Led implementation of policy compliance program on XXK national brands driving annual revenue of $X.XB.• Developed country-specific program criteria and introduced delivery speed and pricing focused customer experience metrics for post implementation performance tracking.• Established data infrastructure and seller portal (Seller Central) integration serving 6.4K strategic sellers with seller specific customer experience data.• Successfully transitioned XX.XK products from Vendor (3P) fulfillment network to Amazon fulfillment network driving $X.XM revenue increase in 6 months.• Single threaded owner spearheading post implementation optimization initiatives focusing on selection coverage, customer experience metrics and Brand 3P management strategy.• Developed multi-team SOPs for effective cross-functional stakeholder relationship management & lead bi-monthly VP-level strategic discussions for continuous program evolution.• Innovated operations by launching AI-powered Slack chatbot, automating data analysis and reporting processes.

Education

• South Point High School, Kolkata

  Higher Secondary, High School/Secondary Diplomas and Certificates

  1994 — 2009

• The University of Texas at Arlington

  Master's degree, Industrial Engineering

  2017 — 2019

• Bangalore Institute of Technology

  Bachelor of Engineering (B.E.), Mechanical Engineering

  2010 — 2014