Siddhartha Sharma

About Siddhartha Sharma

I’m a dedicated and performance-driven Network Support Engineer with over 3 year of hands-on experience in managing and optimizing enterprise-level network infrastructures to ensure maximum reliability, security, and performance.I have delivered impactful solutions such as executing SDWAN migrations, configuring and troubleshooting routers and switches, and enhancing firewall operations. My active involvement with the Network Operations Center (NOC) team has helped refine incident response protocols, resulting in reduced resolution times and improved client satisfaction.I’m passionate about continuous learning and collaboration, having worked both onsite and remotely with cross-functional engineering teams to solve complex issues efficiently. Core Skills:Network Security | Cisco ASA | SDWAN | L1 Support | NOC Operations | Troubleshooting | Managed Services | Network Optimization

Experience

1. Analyst

   HCLTech

   Sep 2023 — Present · Lucknow, IN

   Delivered L1 support and L 1.5 for a client, ensuring seamless firewall operations and network reliability.•Excellent in managing and optimizing network infrastructures at Verizon, delivering impactful solutions that enhance performance.•Configured and troubleshot network switches and routers, significantly reducing downtime and improving network reliability.•Executed SDWAN migrations, streamlining operations and enhancing connectivity for clients.•Collaborated with onsite engineers to install network devices, enhancing infrastructure performance.•Provided onsite support to remote engineers, fostering collaboration and ensuring efficient problem resolution.•Achieved a notable reduction in incident resolution time, significantly boosting client satisfaction.

Education

• PSIT Kanpur (Pranveer Singh Institute of Technology)

  Bachelor of Engineering - BE, Mechanical Engineering