Siddhartha Sarkar
Senior Manager @ Jio | Driving Customer Success
- Role
- Senior Manager - Enterprise Business - Strategic, Large & Government Accounts at Jio
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Siddhartha Sarkar
Senior Enterprise Leader with 18+ years of experience driving customer success, strategic…
Experience
Senior Manager - Enterprise Business - Strategic, Large & Government Accounts
Jan 2020 — Present · Pune, IN
Responsible for managing and servicing 200+ unique enterprise accounts of Strategic, Large and Government segments.Driving a strong C-level connection to ensure ring fencing of the account, positive NPS and CSAT.Handling complete portfolio of enterprise accounts including account mapping at all levels i.e. CXO, CTO, mid- management, decision makers to account contact level.Ensuring the team is delivering high quality services within the desired turnaround time.Flag issues to leadership and track until closure.Controlling subscriber, revenue churn and driving revenue up-selling through various customer engagement activities.Service reviews with account (QBR and MBR) as per dened SLA.Escalation management, provide solutions for fixed line, voice and data, MACDs and service provisioning.Responsible for creation and maintenance of management dashboards.Reconciliation, collections and debt management to prevent ow to higher buckets.
Education
IIHM
BHM, Hotel Management
2004 — 2007
Skills
- Accounts Receivable
- Dispute Resolution
- Business Analysis
- Team Management
- Customer Service
- Customer Relations
- Customer Satisfaction
- Data Analysis
- Relationship Management
- Customer Retention
- Training
- Analysis
- Mis
- Business Strategy
- Account Management
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