Siddhartha M.
Senior Manager - Technical Services @GS1 India
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WORK HISTORY
Senior Manager - Technical Services @GS1 India
New Delhi, IN
Led Presales, Solutioning, and End-to-End Implementation for large accounts, ensuring client success and driving adoption of GS1-based digital solutions. Oversaw key accounts, nurtured CXO-level relationships, and executed strategic upselling and cross-selling initiatives.Designed and delivered custom IT solutions (DataKart, Traceability) for Pharma, FMCG, Retail clients— achieving 90%+ conversion on large accounts through market-driven proposals.Promoted solution adoption of services like Retailer Publish, Click IT, Digital Link, and VBG by identifying high-impact D2C, eCommerce, and omnichannel use cases in collaboration with client supply chain and marketing teams.Managed full project lifecycle from requirement gathering to Go-Live, ensuring timely delivery, effective issue resolution, and stakeholder alignment.
EDUCATION
SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney
Advanced Project Management & Strategic Leadership Certificate, Advanced Project Management and Strategic Leadership
Utkal University
BA Hon's, Economics
Manipal Institute of Technology
MCA, IT
ABOUT SIDDHARTHA M.
Dynamic and results-oriented Software Professional with a strong background in the IT and Computer Software industry, specializing in Pre-Sales & Solution Management, Project Delivery, Business Consulting, and Digital Transformation. Demonstrated success in driving revenue growth, managing end-to-end project lifecycles, and building long-term relationships with enterprise clients through strategic account management and technical leadership. Proficient in both Pre-Sales and Post-Sales operations, including solution designing, technical presentations, process optimization, stakeholder management, requirements analysis, and project delivery oversight. Experienced in leading cross-functional teams, conducting project reviews, and aligning solutions with business goals to maximize client value and satisfaction. Strong understanding of the Software Development Life Cycle (SDLC), with a passion for emerging technologies, particularly Artificial Intelligence (AI) and Big Data Analytics. Proven ability to deliver scalable, impactful IT solutions that support digital innovation and business transformation- Delivered solutions and market research for supply chain traceability, master data, eGovernance, retail, pharma, FMCG and many other platforms/ projects. Built and managed client relationships at leadership levels within FMCG, Healthcare, Retail, Corporates and Government sectors in my engagements- Led delivery management and business consulting for diverse software projects, ensuring on-time, within-budget completion and customer satisfaction- Defined service standards, governance structures, and optimized processes for service delivery excellence- Developed and executed presales strategies, contributing to securing high-value projects within commercial and government sectors- Successfully transitioned service-focused to value-based solution-selling models- Drove end-to-end client engagement, from presales and RFP management to requirement management & project delivery, enhancing client retention, securing key accounts, and driving upsell opportunities with sustained growth in repeat business.
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