Siddhartha Gupta
Senior Associate Director | Product Development & Transformation Leader | 20+ Years in Digital Onboarding, Regulatory Delivery, CRM, Wealth Mgmt | Stakeholder Management | Global Program Execution | HSBC | Infosys
- Role
- Senior Associate Director (Product Development) at HSBC
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Siddhartha Gupta
With over 20 years of experience across IT and financial services, my career has been a…
Experience
Senior Associate Director (Product Development)
Apr 2025 — Present
Leads product metrics development and MI reporting for SmartServe, HSBC’s global digital onboarding platform, enabling data-driven insights across 35+ markets.Achievement\'s :• Spearheaded the creation and delivery of adoption and performance metrics for SmartServe, enhancing visibility across senior operations, business, and compliance stakeholders.• Designed and maintained executive dashboards tracking onboarding turnaround time, feature usage, and digital penetration to inform strategic decisions.• Defined KPIs aligned with regulatory compliance and customer experience, supporting market rollout and internal adoption efforts.• Delivered actionable insights that influenced product roadmap, platform enhancements, and engagement strategies across global regions.• Served as Product Owner for Metrics, enabling real-time performance monitoring for global teams via a centralized, secure interface.• Presented impact-driven MI reports to product and executive sponsors, showcasing SmartServe’s contribution to digital onboarding transformation.Skills:SmartServe, product development, metrics and MI reporting, onboarding turnaround time, digital penetration, KPI design, dashboarding, stakeholder engagement
Skills
- Testing
- Requirements Gathering
- Vendor Management
- Change Management
- Data Analysis
- Sparx Enterprise Architect
- Bpmn
- Business Analysis
- Sdlc
- System Requirements
- Hp Quality Center
- Requirements Analysis
- Sql
- Visio
- Quality Center
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