Siddharth Roy

About Siddharth Roy

Experienced Product & Program manager specializing in testing and implementation of Selling Partner Support (SP-Support) solutions, with a proven track record of driving operational efficiency and cost optimization. The Impact I DriveAssociates handle complex seller inquiries across multiple systems and knowledge bases daily. I leverage Large Language Models (LLMs) to streamline their workflows and amplify their capabilities. My role centers on ensuring AI-powered tools deliver accurate, consistent, and helpful assistance to associates navigating these complex support scenarios.Working directly with Science and Engineering teams, to create world-class support experiences while balancing creative vision with technical execution while making data-driven decisions.What I Do• Develop and execute scalable business plans and product requirements as a business owner • Drive cross-functional projects to completion across the organization • Create strategies based on deep data analysis and customer insights • Communicate product vision and progress to senior leadership and stakeholders • Dive deep into technology from both product and customer perspectives • Define, build, launch, and grow new technology-driven products and services • Develop business and product requirements, prioritize needs, and manage product roadmaps • Partner with technical teams to understand root causes and drive solutions that exceed expectationsMy Experience• 5+ years of product and program management in technology-driven environments • Proven track record with feature delivery and navigating product tradeoffs • Experience owning and driving roadmap strategy and definition • End-to-end product delivery across complex technical systems • Demonstrated success in critical decision-making and risk management, notably leading a strategic initiative to sunset a problematic self-service tool that was causing significant financial impact (27MM INR losses) in the IN store due to scalability and vulnerability issues-Prior to the existing role, I was responsible for analyzing operational processes to design, develop, test, launch and continuously improve the existing high-quality self-service software products. In that capacity, I partnered with other teams within the organization to understand their business models and generated technical requirements supported by program technology. It gave me an opportunity to collaborate with product managers, software engineers, business analysts and program managers on medium to large scale projects.

Experience

1. Senior Product Manager

   Amazon

   Jul 2025 — Present · Hyderabad, IN

   The Impact I DriveAssociates handle complex seller inquiries across multiple systems and knowledge bases daily. I leverage Large Language Models (LLMs) to streamline their workflows and amplify their capabilities. My role centers on ensuring AI-powered tools deliver accurate, consistent, and helpful assistance to associates navigating these complex support scenarios.Working directly with Science and Engineering teams, I create world-class support experiences and invent interactions that were previously impossible—balancing creative vision with technical execution while making data-driven decisions.What I Do• Develop and execute scalable business plans and product requirements as a business owner • Drive cross-functional projects to completion across the organization • Create strategies based on deep data analysis and customer insights • Communicate product vision and progress to senior leadership and stakeholders • Maintain unwavering customer focus while balancing strategic thinking with detailed execution • Dive deep into technology from both product and customer perspectives • Define, build, launch, and grow new technology-driven products and services • Develop business and product requirements, prioritize needs, and manage product roadmaps • Partner with technical teams to understand root causes and drive solutions that exceed expectationsMy Experience• 5+ years of product and program management in technology-driven environments • Proven track record with feature delivery and navigating product tradeoffs • Experience owning and driving roadmap strategy and definition • End-to-end product delivery across complex technical systems • Background in owning technology products that serve internal and external customers

Education

• Kiit School of Management

  Masters MBA 2008 - 2010, Marketing

  2008 — 2010

• West Bengal University of Technology, Kolkata

  Bachelors BBA 2005 - 2008, Marketing

  2005 — 2008

Skills

• Project Management
• Sales
• Management
• Team Building
• Data Analysis
• Relationship Management
• Banking
• Team Management
• Talent Acquisition
• Analytics
• Business Strategy
• Customer Service
• Sales Management
• Financial Analysis
• Business Analysis
• Customer Relationship Management (Crm)
• Research
• Vendor Management
• Mis
• Key Account Management
• Marketing Strategy
• Competitive Analysis
• Market Research
• New Business Development
• Account Management