Siddharth P.

Customer Success Manager @Knocommerce

Toronto, ON, CA

Own the end-to-end customer success journey for DTC and ecommerce brands using KnoCommerce’s post-purchase survey platform- Partner with clients to uncover actionable insights from customer feedback, helping them optimize marketing, CX, and retention strategies- Drive onboarding, training, and engagement to ensure successful adoption and long-term satisfaction- Collaborate cross-functionally with Product, Support, and Engineering to advocate for merchant needs and feature enhancements- Proactively identify opportunities to increase value, reduce churn, and expand platform usage- Leverage platforms like Shopify and Klaviyo to connect survey data with broader brand strategies- Act as a trusted advisor, providing strategic recommendations and data-driven insights to elevate client outcomes.