Siddharth Modi
Senior Regional Service Manager ( West ) at Thermo Fisher Scientific
- Role
- Sr Regional Service Manager- West- Chromatography & Mass Spectrometry Div at Thermo Fisher Scientific
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Siddharth Modi
I have rich experience in achieving Customer success, Maintaining high profile Customer Service/Relation Management.Specialties: I have Excellent Customer Relations, Logical/Analytical abilities, Good Technical skills.
Experience
Sr Regional Service Manager- West- Chromatography & Mass Spectrometry Div
Jan 2025 — Present · Mumbai, IN
Spearhead- Service delivery for high level Customer Satisfaction, leading high-performing team of Area Service Managers and Service Engineers to achieve excellence in technical support.Cultivate- A culture of organizational integrity and core values, providing strategic coaching and career development that enhanced team motivation and retention. Maintaining 100% adherence to HR policies & Compliance.Strategize- Resource planning and hiring initiatives, accelerating Field Service Engineer (FSE) skill development.Manage- 4.1M$ service business portfolio, driving growth across service contracts, spare parts, and billable services for the West region.Generate- Sustainable revenue streams by improving \"mindshare\" for services and products through high-level stakeholder engagement and courtesy visits to key decision-makers.Drove- Achieve Regional targets and profitability by implementing remote support initiatives, resulting in significant productivity savings.
Education
University of Rajasthan
Bachelor in Engineering, Electronics & Communication
2000 — 2004
Jamnalal Bajaj Institute of Management Studies (JBIMS)
Master of Business Administration - MBA, Marketing/Marketing Management, General
2017 — 2020
Skills
- Sales
- Medical Devices
- Customer Service
- Field Service
- Product Launch
- Lifesciences
- Hospitals
- Service Contract Sales
- Dicom
- Capital Equipment
- Leadership
- Pharmaceutical Industry
- Management
- Validation
- Life Sciences
- Account Management
- Cardiology
- Electronics
- Key Account Management
- Biotechnology
- R&D
- Market Development
- Healthcare
- Hardware Diagnostics
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