Siddharth Marathe
Client Success Leader | Account Management | Project Management
- Role
- Manager Client Solutions at Phreesia
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Siddharth Marathe
Phreesia benefits from over three years of experience in client solutions management…
Experience
Manager Client Solutions
Apr 2024 — Present
I’m a Manager on the Client Solutions team at Phreesia, leading a talented group of Client Success Managers and overseeing a $10M+ client portfolio. My focus is on driving client retention, growth, and satisfaction while ensuring that our healthcare clients experience measurable value from Phreesia’s solutions.I’m passionate about building strong, trusted relationships and helping clients achieve their strategic goals through technology that improves efficiency and patient engagement. I guide my team to identify upsell and cross-sell opportunities, strengthen renewals, and deliver proactive client engagement strategies.As a leader, I emphasize coaching, collaboration, and accountability. I mentor my team to think strategically, use data effectively, and approach every client relationship with empathy and ownership. Together, we’ve achieved strong retention rates, improved NPS scores, and expanded client adoption across key solutions.I work cross-functionally with Product, Implementation, and Support teams to enhance processes, streamline operations, and represent the voice of the client internally. Data-driven insights guide my decisions and help ensure that every client interaction delivers measurable impact.I believe great client success is built on trust, consistency, and outcomes. By combining strategic portfolio management, operational excellence, and people leadership, I aim to create long-term partnerships that drive success for both our clients and Phreesia.Core strengths: Client Success | SaaS | Healthcare Technology | Team Leadership | Portfolio Management | Client Retention | NPS | Upselling | Process Improvement | Data-Driven Strategy | Client Experience
Education
Glasgow Caledonian University
Msc financial services,risk and operations
2011 — 2012
Pune University
Bachelor of Business Management
2008 — 2011
Skills
- Market Research
- Microsoft Office
- Management
- Risk Management
- Team Management
- Derivatives
- Data Analysis
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