Siddharth Kola
Ivr and Routing Developer @Miratech
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WORK HISTORY
Ivr and Routing Developer @Miratech
CA
Assess & Analyze requirements to develop IVR and Routing flows using Composer and GRAT rules.Developed custom Amazon Connect contact flows using AWS Lambda, Lex, and CloudWatch for optimized routing and real-time monitoringIntegrated Amazon Lex bots with Amazon Connect to automate customer interactions and reduce call volume. Deploy code & rules using Git and Jenkins.Create config objects using GA.Worked in Agile model.Debugging logs using Splunk.Providing Prod Support during Prod Deployment.
EDUCATION
Osmania University
Bachelor of Technology (B.Tech.), food processing technology
Dalhousie University
Master of Engineering - MEng, Internetworking
ABOUT SIDDHARTH KOLA
Experienced Developer with demonstrated history of working in Genesys and Amazon Contact…
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