Siddharth Jain

About Siddharth Jain

As Senior Director of Operations & Service Delivery at Ciena, I lead a high-performing team dedicated to delivering exceptional project execution and customer service for a multimillion-dollar services portfolio in India. My work focuses on supporting tier-1 telecom operators through innovative solutions in DWDM and telecommunications, driving operational excellence while maintaining a strong emphasis on customer success and satisfaction. With over 20 years in project and service operations, I specialize in deploying advanced Packet and Optical technologies, including the successful implementation of the world’s largest control plane-based optical network. My commitment to fostering collaboration and enabling growth has consistently resulted in scalable and impactful outcomes for clients and the organization.

Experience

1. Senior Director, Customer Operations Leader

   Ciena

   Jun 2025 — Present · Gurugram, IN

   Spearhead Customer Operations at Ciena, enhancing service excellence and driving customer satisfaction. • Collaborate with cross-functional teams to optimize processes and ensure SLAs are consistently met. • Implement proactive issue resolution strategies, resulting in an increase in customer retention rates. • Champion accountability and operational efficiency, supporting Ciena’s commitment to innovation and reliability.

Education

• National Institute of Technology, Kurukshetra, Haryana

  Bachelor of Technology (B.Tech.), Computer Science

  2001 — 2005

Skills

• Sdh
• Vendor Management
• Pre-Sales
• Business Analysis
• Team Management
• Mpls
• Networking
• Management
• Wireless
• Sip
• Dwdm
• Carrier Ethernet
• Isdn
• Gsm
• Telecommunications
• Managed Services
• Ip
• Voip