Siddharth Gupta
Operations & Revenue Leader | Hospitality Expert | Front Office & Guest Experience Specialist | Reservations & Revenue Management | Hilton | Marriott | Accor | ITC | Radisson | Karma Lakelands
- Role
- Assistant Front Office Manager at Karma Lakelands
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Siddharth Gupta
Dynamic and results-driven hospitality professional with 9+ years of progressive…
Experience
Assistant Front Office Manager
Feb 2024 — Present · Gurugram, IN
Leading the Front Office team to consistently deliver exceptional guest service experiences • Optimizing room revenues through effective inventory management, upselling strategies, and collaboration with Revenue and Sales teams • Creating, implementing, and maintaining SOPs to ensure consistency and operational efficiency • Preparing and managing departmental budgets while ensuring cost control without compromising service standards • Conducting regular team training sessions to enhance performance, service delivery, and grooming future leaders • Supervising daily operations including guest check-in/check-out, VIP arrivals, billing, and issue resolution • Handling system downtime scenarios with confidence, ensuring business continuity and guest satisfaction • Acting as a key liaison between departments to ensure smooth communication and guest experience alignment • Successfully implemented revenue-enhancing strategies and guest satisfaction initiatives • Developed SOPs that improved team efficiency and service delivery standards • Maintained budget discipline while enhancing guest comfort and operational excellence
Education
Global Institute of Management and Emerging Technologies
Bsc in Hotel Management
2015 — 2018
Dav Senior Secondary School
Science
2013 — 2015
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