Siddharth Gupta

Operations & Revenue Leader | Hospitality Expert | Front Office & Guest Experience Specialist | Reservations & Revenue Management | Hilton | Marriott | Accor | ITC | Radisson | Karma Lakelands

Role
Assistant Front Office Manager at Karma Lakelands
Location
Gurugram, HR, IN
LinkedIn followers
500 followers

About Siddharth Gupta

Dynamic and results-driven hospitality professional with 9+ years of progressive…

Experience

  1. Assistant Front Office Manager

    Karma Lakelands

    Feb 2024 — Present · Gurugram, IN

    Leading the Front Office team to consistently deliver exceptional guest service experiences • Optimizing room revenues through effective inventory management, upselling strategies, and collaboration with Revenue and Sales teams • Creating, implementing, and maintaining SOPs to ensure consistency and operational efficiency • Preparing and managing departmental budgets while ensuring cost control without compromising service standards • Conducting regular team training sessions to enhance performance, service delivery, and grooming future leaders • Supervising daily operations including guest check-in/check-out, VIP arrivals, billing, and issue resolution • Handling system downtime scenarios with confidence, ensuring business continuity and guest satisfaction • Acting as a key liaison between departments to ensure smooth communication and guest experience alignment • Successfully implemented revenue-enhancing strategies and guest satisfaction initiatives • Developed SOPs that improved team efficiency and service delivery standards • Maintained budget discipline while enhancing guest comfort and operational excellence

Education

  • Global Institute of Management and Emerging Technologies

    Bsc in Hotel Management

    2015 — 2018

  • Dav Senior Secondary School

    Science

    2013 — 2015

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Siddharth Gupta — Assistant Front Office Manager at Karma Lakelands in Gurugram, HR, IN | Unifers