Siddharth Choudhary

About Siddharth Choudhary

Results-driven IT professional with extensive experience across ServiceNow solutioning, architecture, and end-to-end delivery, driving AI-led and automation-driven transformations for enterprise clients. Proven ability to bridge presales and delivery, translating business needs into scalable solutions and ensuring successful execution aligned with organizational goals. Strong expertise in ServiceNow (ITSM, ITOM, HRSD, CSM, CMDB/CSDM, Service Catalog, integrations), with a focus on designing OOTB-aligned, future-ready solutions. Skilled in leveraging GenAI (Now Assist), AIOps, and intelligent automation to enhance operational efficiency, user experience, and measurable business outcomes. Experienced in owning solution lifecycle from strategy to execution, including discovery workshops, solution design, estimation, roadmap definition, and delivery governance across scope, schedule, budget, and quality. Adept at establishing structured governance (RAID, KPIs, executive reporting) and driving Agile/hybrid delivery models, ensuring seamless releases and stakeholder alignment. Comfortable working in complex, global, multi-vendor (SIAM) environments, collaborating with Architecture, Security, Product, and business teams to drive decisions and deliver high-quality outcomes. Known for combining architectural thinking with delivery ownership, with a strong focus on standardization, automation, and continuous improvement.

Experience

1. Sr Principal Consultant

   Genpact

   Jun 2022 — Present · Gurugram, IN

   Presales & Solutioning (ServiceNow)Lead solutioning, cost estimation, pricing, and roadmap definition for enterprise ServiceNow programsDesign AI-enabled solutions (Predictive Intelligence, Virtual Agent, Now Assist/GenAI, automation)Conduct discovery workshops, define transformation strategy, and build scalable solution architecturesCreate win themes, proposals, demos, and CXO presentations to drive deal closureAct as a bridge between presales and delivery (SOW, estimations, execution readiness)Drive account growth, revenue, and capability expansion across existing clientsDelivery ExperienceLead end-to-end ServiceNow delivery (implementation, enhancements, managed services) with ownership of scope, schedule, budget, and qualityDrive governance (RAID, KPIs, reporting) and manage global, multi-vendor delivery teamsExecute Agile/hybrid delivery, including sprint ceremonies, release planning, and UAT/cutoverEnsure SLA adherence, platform stability, and KPI improvements (MTTR, incident reduction)Drive automation & AI initiatives (auto-triage, event correlation, predictive intelligence)Manage financials, risks, and resource planning while ensuring client satisfaction and value realization

Education

• AMITY University Gurgaon

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2010 — 2014