Siddharth Burman

About Siddharth Burman

I build and scale pan-India logistics and fulfilment networks—designed to handle high volume, tight SLAs, and complex geographies while staying cost-efficient and customer-first.Over the last 9+ years, I’ve led end-to-end logistics and supply chain operations across e-commerce, quick commerce, and consumer healthcare, owning ₹900+ Cr P&L and managing people across freight, warehousing, dark stores, cold-chain, 3PL ecosystems, and last-mile delivery.Scale & impact I’ve delivered in logistics:• Built and operated pan-India networks across 50+ cities and pin codes• Managed 70K+ daily orders with 95%+ OTIF and 98%+ SLA adherence• Designed and scaled 3PL + in-house hybrid models, optimizing cost, coverage, and reliability• Led warehouse consolidation and network optimization, delivering 30%+ logistics cost reduction• Built and scaled WMS, OMS, and LMS platforms, including AI-driven demand and capacity planning• Improved customer outcomes with NPS 65+ and CSAT 92%+ at scaleMy strength lies in running large, distributed logistics operations—from network design and partner negotiations to peak readiness, crisis management, and daily execution. I combine sharp commercial judgment, data-driven operating cadence, and hands-on leadership on the ground.I’m particularly interested in roles where logistics is a strategic lever, not just a cost center—especially in businesses navigating rapid growth, complex fulfilment, or next-day / same-day delivery promises.In short: I help businesses scale fast—without breaking unit economics, customer experience, or teams.

Experience

1. Senior General Manager (Operations & Logistics)

   API Holdings

   Apr 2024 — Present · Gurugram, IN

   Head of Supply Chain for the North Zone and Pan-India Logistics, overseeing operations across 50+ cities, 30+ warehouses, and pin codes with full ₹900 Cr P&L ownership. Responsible for end-to-end supply chain strategy, fulfillment, and customer-first delivery models in one of India’s largest digital healthcare ecosystems.Key Achievements-Logistics & Quick Commerce: Directed freight and last-mile delivery across 70K+ daily orders, scaled B2C & dark store operations with 98% SLA adherence, and launched 1–3 hr delivery in 12+ cities-P&L Leadership: Improved margins from 11.8% → 12.2% through vendor negotiations, sourcing optimization, and month-end planning-Digital Transformation: Built in-house WMS/OMS/LMS, piloted AI/ML-powered forecasting & routing, boosting OTIF to 95%+ and reducing picking time by 60%-Customer Experience: Raised NPS to 65+ and CSAT to 92%+ while maintaining returns at just 2.5%-Compliance & Risk: Implemented FDA/GxP-compliant processes, expiry management, and cold-chain solutions with 99.8% compliance and 25% waste reduction-Leadership: Managed and mentored a member cross-functional team, building a pipeline of 15+ mid-managers through structured development programs.Impact: Transformed a fast-growing, complex supply chain into a tech-enabled, customer-first, and profitable network — positioning API Holdings as a leader in healthcare logistics and quick commerce.

Education

• Institute of Management Technology, Ghaziabad

  Master of Business Administration (M.B.A.), Specialized Sales, Merchandising and Marketing Operations

  2015 — 2017

• Birla Institute of Technology and Science, Pilani

  Bachelor of Engineering (BE), Civil Engineering

  2008 — 2012

• Delhi Public School, Bokaro Steel City

  Secondary ,High Secondary, Economics

  1993 — 2007

Skills

• Market Research
• Sales Process
• Project Management
• English
• Research
• Predictive Modeling
• Data Analysis
• Sas Base
• Microsoft Word
• Analytics
• Business Strategy
• Abaqus
• Engineering
• C
• Sas
• Logistics Management
• Teamwork
• Product Analysis
• Team Management
• Microsoft Office
• Sales
• Analytical Skills
• E-Commerce
• Opq
• HR Consulting
• Structural Analysis
• Civil Engineering
• Photoshop
• Sas Programming
• Project Planning
• Microsoft Excel
• Powerpoint
• Autocad
• R
• Product Development
• Analysis
• Predictive Analytics