Siddharth Basedia

About Siddharth Basedia

Hello! I am Siddharth Basedia, a dynamic and results-driven professional with a specialization in sales, business development, and consultation. With extensive experience in customer relationship management, I have successfully navigated diverse industries, particularly in the trading and procurement sectors. Currently, I serve as the Head of Customer Relations at Ofbusiness, where I lead initiatives aimed at enhancing customer engagement and satisfaction while driving strategic growth. My expertise lies in negotiation, strategic planning, and team leadership, which has enabled me to consistently exceed sales targets and improve client retention. Throughout my career, I have achieved significant milestones, including a remarkable increase in customer satisfaction ratings through innovative customer service strategies. I have also successfully launched multiple new markets for Dotpe Pvt Ltd, contributing to substantial revenue growth. My strong leadership capabilities foster a collaborative team environment, ensuring open communication and effective problem-solving. With a total of 6 years of experience, I possess in-depth knowledge of CRM systems and customer data analytics, which allows me to make informed strategic decisions based on customer feedback.

Experience

1. Customer Relations Manager State Head for Pipes(Di & Ms)

   OfBusiness

   Mar 2024 — Present · Bhopal, IN

   In my current role, I oversee raw material procurement and the sourcing of goods while developing and implementing a comprehensive customer relationship management (CRM) strategy. I lead customer service initiatives to ensure high service delivery levels that meet service-level agreements (SLAs). My responsibilities also include collaborating with marketing, sales, and product development teams to provide a seamless customer experience and establishing processes for managing critical customer situations.Achievements: I have successfully enhanced customer satisfaction ratings through innovative service strategies, resulting in improved service-level agreements. My leadership has fostered a collaborative team environment, significantly enhancing overall team performance and customer engagement.

Education

• Dr. D.Y.Patil Vidyapeeth, Pune

  Master of Business Administration - MBA, Marketing/Finance

  2017 — 2017

• SRM IST Chennai

  Bachelor of Business Administration - BBA, Marketing

  2014 — 2017