Siddharth Barwal
Customer Success Manager | SaaS & AI Solutions | Account Management | Client Retention | Onboarding | Upselling | Stakeholder Engagement | CRM Analytics | CX
- Role
- Manager, Customer Success at Gupshup
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Siddharth Barwal
Enterprise Customer Success Manager with 5+ years of experience driving adoption…
Experience
Manager, Customer Success
Jan 2024 — Present · Bengaluru, IN
Gupshup is the world’s leading conversational engagement platform. Our mission is to make it easy for businesses to engage, interact and transact with their customers over their preferred messaging channels anytime, anywhere. Gupshup’s carrier-grade platform provides a single messaging API for 30+ channels (SMS, Voice, WhatsApp, Google RCS, Instagram, GBM & more) delivering over 9B+ messages per months. It also offers a rich, AI/ML powered conversational experiences building tool kit and a network of emerging market partnerships across messaging channels, device manufacturers, ISVs and operators. Across industry verticals, thousands of large and small businesses use Gupshup to build conversational experiences and automation across marketing, sales and support.
Education
Himachal Pradesh University Business School
Master of Business Administration - MBA, Marketing and Human Resource Management
2018 — 2020
University Institute of Information and Technology, H.P.U, Shimla
Bachelor's of Technology, Information Technology
2012 — 2016
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