R Siddharth

Experience

1. Performance & Optimization Engineer

   Ericsson

   Sep 2023 — Present · Gurugram, IN

   stakeholder management and communication for telecom service provider organisations worldwide, KPI analysis and reporting and management of transmission services of service providers. Gained experience in team work, communication, Excel VBA and Macros, adherence to deadlines, Telecommunication wireless transmission services rollout and maintenance. Service Alarm MonitoringAlarm Management for the assigned Network ServicesTicket ManagementMonitoring all events in Customer\'s managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptionsResponsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizationsWork Order HandlingRegular follow up on the events with relevant departments working on it as per the MSTOP processWork towards KPI & Balanced Scorecard parametersWork towards the IPM parameters assigned by the CA ManagerEnd to end responsible for the incident ticket lifecycle.Alignment to the organizational guidelines & departmental processes & procedures

Education

• SRM IST Chennai

  Bachelor of Technology - BTech, Engineering

  2017 — 2021