Siddharth Arora

About Siddharth Arora

Detail-oriented Operations Support Analyst with 2+ years of experience in a 24x7 Command Center environment, ensuring continuous uptime and smooth performance of business-critical applications and infrastructure. I specialize in incident monitoring, L1/L2 technical support, real-time issue resolution, and cross-team coordination in high-pressure scenarios.In my current role, I’ve actively worked with tools ServiceNow to triage alerts, maintain SLA compliance, and reduce downtime. My responsibilities include monitoring 50+ systems, and contributing to continuous improvement of support processes.Alongside my core responsibilities, I’m now actively transitioning toward a career in Data Science. I’m upskilling in Python programming, statistics, SQL, and data analysis techniques, and gaining hands-on experience with tools like Pandas, NumPy, Matplotlib, and Jupyter Notebooks. My goal is to combine my strong operational support background with data-driven decision-making and analytics. Current Focus: Data Cleaning, Exploratory Data Analysis (EDA), Visualization, and Automating Reports Skills: Python, SQL, AWS Cloud (Basic), ServiceNow, Incident & Escalation Management, Linux, ITIL Certifications: Pursuing Python for Data Science, PowerBI Data Analyst, etc.I\'m open to exciting opportunities in Technical Support, Platform Operations, or Data Science Analyst roles, where I can contribute my hybrid skill set and continue growing in the field of data analytics.Let’s connect!

Experience

1. Assistant System Engineer

   Tata Consultancy Services

   Jan 2024 — Present · Noida, IN

Education

• Chandigarh University (CU)

  Master of Computer Applications - MCA, Computer Programming, Specific Applications

• Guru Nanak Dev University, Amritsar

  BCA, Computer Science

• DAV Public School

  IT

  2003 — 2018