Siddhant Yadav
Knowledge Manager | ServiceNow · Salesforce · Confluence | ITIL | Reduced FCR by 20%
- Role
- Knowledge Manager at Wipro
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Siddhant Yadav
I help organizations turn scattered information into structured, searchable knowledge — reducing resolution times, improving agent efficiency, and driving measurable outcomes.With 6+ years in Knowledge Management across top-tier clients like Grant Thornton, United natural foods, Close Brothers and Wolters Kluwer at Wipro, I’ve built and scaled KM ecosystems on ServiceNow (ITIL-aligned), Salesforce, Confluence, and SharePoint.My most recent highlight: reduced First Call Resolution (FCR) time by 20% through structured knowledge base redesign and governance frameworks.What I bring to the table— KM strategy & governance— Article authoring workflows & quality frameworks— ITIL-aligned knowledge practices— Cross-functional stakeholder collaborationOpen to Knowledge Manager / KM Lead roles where knowledge is treated as a strategic asset, not an afterthought.
Experience
Knowledge Manager
Jul 2023 — Present · Pune District, IN
Education
Don Bosco High School - India
SSC
Maharashtra Education Society's Garware College of Commerce, Karve Road, Pune-411004.
Bachelor's in Computer Applications , Computer Programming, Specific Applications
2015 — 2018
Sardar dastur junior college
HSC, Science
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