Siddhant Shinde
Service Cloud & Case Automation Expert | 4 Yrs Apex/LWC | Einstein Bot & Omni-Channel Pro
- Role
- Salesforce Developer at Lirik Inc
- Location
- Aurangabad, MH, IN
- LinkedIn followers
- 500 followers
About Siddhant Shinde
When a support case lands in Salesforce, my code guides it faster than a Formula 1 pit crew. 3.9 years in, I still smile each time a Flow clicks into place and an agent says, “Wow, that was easy.”I’m a Salesforce developer who loves tidy data, clear paths, and happy users.• At Rippling, I designed multi-record-type Case Management for payroll, HRIS, insurance & device issues, taming thousands of tickets a day.• Added Email-to-Case, Chat-to-Case, Einstein Bots and AI-based case classification, trimming manual triage by 40%.• Set up Omni-Channel with skill-based routing, SLA alerts and escalations—no case left behind.• Built an Experience Cloud portal so customers can raise tickets, track status and upload docs securelyEarlier at TCS | AliveCor:• Crafted custom LWCs, Apex classes and CPQ bundles; sales reps now quote ECG devices in under a minute.Certified in Platform Developer, Platform Foundations, AI Associate, Agentforce Specialist and Copado Fundamentals.Outside work you’ll find me sketching flow diagrams or tweaking test classes for that extra coverage.Let’s talk about scalable support, AI in CRM or new roles that need clean code and clear processes. Hit “Connect” or drop a note!
Experience
Salesforce Developer
Sep 2024 — Present · IN
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