Siddhant Bendkar
Senior Customer Success Manager at Convin.ai
- Role
- Senior Customer Success Manager at Convin
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Siddhant Bendkar
Customer Success Manager with 6+ years of experience across B2B SaaS and EdTech, focused on enterprise account management, customer retention, renewals, and expansion.Currently at Convin.ai, managing strategic SaaS accounts across BFSI, fintech, healthcare, and retail, driving product adoption, CSAT/NPS, renewals, and cross-sell opportunities through proactive stakeholder engagement.Previously at upGrad, scaled CS operations, led teams, improved CSAT by ~20% and NPS by ~50%, and delivered 130%+ referral and repeat revenue.Strong in account ownership, QBRs, customer health, churn prevention, and cross-functional collaboration.Open to Senior CSM / Account Manager / Renewals-focused SaaS roles.
Experience
Senior Customer Success Manager
Jan 2026 — Present · Mumbai, IN
1) Own end-to-end success, retention, and growth for strategic enterprise and mid-market accounts, acting as a trusted advisor to senior stakeholders.2) Lead client onboarding and enablement, ensuring quick time-to-value and strong adoption of mission-critical product capabilities.3) Drive customer retention through proactive account health monitoring, insight-backed success plans, and structured engagement playbooks.4) Identify and execute upsell and cross-sell opportunities by uncovering new use cases aligned with customer goals and usage patterns.5) Lead Executive Business Reviews (QBRs/EBRs) to showcase impact, align on KPIs, and unlock expansion opportunities.6) Collaborate cross-functionally with Sales, Product, and Engineering teams to influence roadmap priorities and improve customer outcomes.7) Act as the voice of the customer by channeling feedback and field insights to shape product improvements and feature enhancements.8) Contributing to best practices, playbooks, and scalable success frameworks.
Education
Vidyalankar Institute of Technology, Mumbai
Bachelor of Engineering - BE, Electronics engineering
2016 — 2019
Vidyalankar Group of Educational Institutes
Maharashtra state board of Technical Education, Diploma in Electronics and Communications Engineering
2014 — 2016
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