Siddhant Jain

About Siddhant Jain

Experienced SaaS products Consultant and a ​Analyst​ in the IT industry. Includes, ​Product/User Experience Management and Customer Experience Management ​in addition to​ Project Management/Planning, Scoping, Client Communication, Requirement Gathering​, ​Creation and Analysis of Reporting Modules, Test Plans and Deploying​ them along with usage of programming in HTML,CSS, Javascript, XML and MEDALLIA (SaaS/CX platform). CX Product consultant and an Analyst with experience in analyzing, interpreting and implementing client requirements. Have worked in CEM domain, with experience in implementing and designing actionable Customer Experience Management framework for enterprise accounts using Medallia SaaS. I worked with multiple Fortune 500 clients in improving their customer outlooks by mapping their experience journeys at touchpoints and subsequently enabling analytical capabilities on their feedback data. We helped our clients with improving their overall business operations and to some degree in retaining existing customers by repeating their transactions with the same client. Innovative thinker who tries to find practical approaches to solve product problems.Core Competencies:• Product Lifecycle Management• Global Stakeholder Management• Product Strategy and Rollout• Support Cross-functional Teams• Algorithmic Problem Solving• New Digital technology capabilities• Process Improvement• MentoringExcellent understanding of business operation and analytic tools to build surveys and reports that provide real-time tailored insights. An Individual contributor to projects with highly dedicated and self-initiated approach towards work.

Experience

1. Hcm Consultant

   Infosys

   Oct 2025 — Present · IN

   Additional Clientele - Semiconductor, Manufacturing, Automobile

Education

• Acropolis Group of Institutions

  Bachelor’s of Engineering, Computer Science

  2013 — 2017

• Holy Trinity School

  SSC, PCM

  1998 — 2010

• Malaviya National Institute of Technology Jaipur

  MBA, Marketing, Analytics, Business Administration and Management, General

  2019 — 2021

• IPS,Dewas

  High School, Mathematics and Computer Science

  2011 — 2013

• International Business Management Institute (IBMI)

  Global Governance and Policy, Exchange - Business Administration and Management, General

Skills

• Data Analytics
• E-Commerce SEO
• Social Skills
• C++
• Online Advertising
• Microsoft Office
• Management
• C
• Digital Strategy
• Computer Security
• Html5
• C++ Language
• Sql
• Microsoft Powerpoint
• Javascript
• Css Javascript
• Html 5
• Microsoft Word
• Litigation
• Obiee
• Linux Server
• Photoshop
• Mongodb
• Html
• Java
• Mysql
• Business Intelligence
• Database Administration
• Powerpoint
• Microsoft Excel