Siddhant Srivastava

Associate Director-Customer Experience

Role: Associate Director Customer Experience at Razorpay
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Associate Director Customer Experience
Razorpay
Nov 2024 — Present
1)Lead the NPS, Escalations Charter for the Managed Accounts2)Lead the Process Excellence charter for Tech support, Integrations and Technical Account Management Team teams3)Conceptualized and led the development of Decision Tree based technical troubleshootingleading to 20% increase in CSAT and 40% reduction in Repeat Tickets4)Reduced 20% service volume by building Artificial Intelligence led SOPs to handle queries/resolvetickets5)Reduced Managed Account Escalations by 35% by bringing in visibility and accountability across

Education

TAPMI
Master of Business Administration (M.B.A.)
2011 — 2013
Government Law College
B.L.S/LL.B, Law
2002 — 2007
Delhi Public School, Ghaziabad
High School
1998 — 2002

Skills

Mis
Business Development
Document Review
Competitive Analysis
Document Drafting
Management
Risk Management
Team Management
Analysis
Sales&Marketing
Due Diligence
Cross-Functional Team Leadership
Marketing Strategy
Litigation Support
Marketing
Business Strategy
Crm
Collections
Business Analysis
Vendor Management
Market Research

Contact information

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Personal email
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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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Experience

Associate Director Customer Experience

Education

TAPMI

Government Law College

Delhi Public School, Ghaziabad

Skills

Find verified contacts for anyone on LinkedIn