Siddhant Srivastava
Customer Success Manager | Customer Engagement Specialist | Helping Businesses Maximize Value & Retention| Proven CSM | Relationship Management | SAAS | Results-Driven | Empowering Teams to Drive Exceptional Results
- Role
- Customer Success Manager 1 at PowerSchool
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Siddhant Srivastava
Customer Success Manager with 6+ years of experience in driving customer retention…
Experience
Customer Success Manager 1
Feb 2025 — Present · Bengaluru, IN
Key areas of focus:Customer Relationship Management: Build strong customer relationships, drive product adoption, and ensure long-term success.Project & Account Management: Manage a portfolio of accounts, ensuring retention, renewals, and customer satisfaction.Contract Renewal & Revenue Growth: Accelerate renewals, negotiate contracts, and identify upsell opportunities.Customer Support & Conflict Resolution: Handle customer inquiries, troubleshoot issues, and resolve conflicts efficiently.Data Analysis & Forecasting: Maintain renewal forecasts, track customer health, and provide insights for proactive decision-making.Cross-functional Collaboration: Work with sales, customer success, and product teams to enhance customer experience.
Education
ILEAD INSTITUTE OF LEADERSHIP ENTREPRENEURSHIP AND DEVELOPMENT 289
Bachelor of Business Administration (B.B.A.), BBA
2015 — 2018
ILEAD INSTITUTE OF LEADERSHIP ENTREPRENEURSHIP AND DEVELOPMENT 289
BBA(H), Business, Management, Marketing, and Related Support Services
2015 — 2018
Apeejay School
higher secondary, Business/Commerce, General
2004 — 2015
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