Siddhant Shelar
Production Support to Tcs Bancs & Odin Application
- Role
- Production Support Engineer at Clover Infotech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Siddhant Shelar
Extensive knowledge of IT procedures and available technology solutions • Strong…
Experience
Production Support Engineer
Oct 2022 — Present · Mumbai, IN
Worked on TCS Bancs and ODIN Applications.• Collaborated with developers, testers and end users to ensure technical compatibility.• Prepared testing schedule for complete systems.• Conducted requirements analysis testing and prepared proposals for replacement systems.• Provided support for change control and system updates.• Provided troubleshoot for internal and external users while working on help desk.• Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the projectteam.• Prioritize workload, providing timely and accurate resolutions.• Perform production support activities which involve assignment of issues and issueanalysis and resolution within the specified SLAs.• Provide daily support with resolution of escalated tickets and act as liaison to business andtechnical leads to ensure issues are resolved in timely manner.• Participate in knowledge transfer to ensure better grasp of the product and domain.• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.• Coordinate with Application Development Team to successfully deploy software releases in bothUser Acceptance Testing and Production environments.• Working on Production issue like Primary, Secondary Market, Mutual Funds and IPO issues• Providing time to time resolutions for Customer raised queries On Mutual Funds and IPO Issues• Performing day to day activities like EOD, BOD & SOD
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