Siddhant Raut
Ex-intern at Zimozi Solutions Pvt. Ltd.
- Role
- Customer Support Executive at Habuild
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Siddhant Raut
Passionate and dedicated Information Technology graduate eager to apply academic knowledge to real world projects. Possesses strong problem-solving skills and a keen interest in innovative technologies. Highly motivated to contribute to dynamic teams and grow professionally. Ready to leverage technical expertise to drive impactful solutions and advancements.
Experience
Customer Support Executive
Mar 2025 — Present · Nagpur, IN
Job Role: Customer Support ExecutiveDepartment: Links and BugsAs a Customer Support Executive in the Links and Bugs department, I am responsible for assisting members by identifying, troubleshooting, and resolving technical issues efficiently.My key responsibilities include:Providing first-level technical support through chats, calls, and emails.Troubleshooting link-related issues, DNS problems, and other technical errors.Offering appropriate DNS configurations and technical solutions to ensure smooth access and functionality.Identifying issues originating from the system/backend and creating detailed tickets using ClickUp (ticketing tool) for further investigation.Ensuring proper ticket tracking and maintaining strong adherence to SLA (Service Level Agreement) guidelines.Coordinating closely with Support, Operational, and Technical teams to ensure timely resolution of customer concerns.Monitoring open tickets and following up proactively to deliver a seamless customer experience.Maintaining clear documentation of issues and resolutions for future reference.Through this role, I have developed strong technical troubleshooting skills, hands-on experience with ticketing tools, cross-team collaboration abilities, and a customer-centric problem-solving approach.
Education
G.H. Raisoni College of Engineering(GHRCE), Nagpur
Bachelor of Technology - BTech, Information Technology
2019 — 2023
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