Siddarth Biswas

About Siddarth Biswas

I am a Customer Success leader in the SaaS industry with deep experience driving adoption, retention, and revenue growth — while building and leading high-performing CS teams. I specialize in helping customers realize measurable value from technology by aligning product capabilities with their strategic goals and ensuring every interaction drives outcomes.As a Lead Customer Success Manager, I manage both customers and people. I guide a team of CSMs through clear processes, coaching, and performance frameworks that ensure consistent delivery, strong customer relationships, and predictable renewals. My leadership style is collaborative and empowering — focused on developing talent, supporting career growth, and building a culture of accountability and excellence.

Experience

1. Lead Customer Success

   Zenoti

   Jan 2022 — Present · Bengaluru, IN

   Manage Strategic India Accounts and SEA Region

Education

• Hult International Business School

  Master of Business Administration (MBA)

  2014 — 2015

• Harvard University

  Management Consulting

  2014 — 2015

• Institute of Engineering and Management

  Btech, Electronics and Communication

  2006 — 2010

• G.D. Birla

  High school, Science

  2004 — 2006

• The Modern Academy

  High school, Physical Sciences

  1999 — 2004

Skills

• Team Management
• Solution Selling
• Market Research
• Key Account Management
• Business Development
• Consulting
• Sales
• Pre-Sales
• New Business Development
• Cross-Functional Team Leadership
• Lead Generation
• Management
• Marketing
• Strategic Partnerships
• Vendor Management
• International Sales
• Account Management
• Crm
• Recruiting
• Talent Acquisition
• Business Analytics
• Sourcing
• Benefits Negotiation
• Start-Ups
• Sales Process
• Negotiation
• Strategic Planning
• Business Intelligence
• Business Strategy
• Strategy
• Competitive Analysis
• Sales Operations
• Sales Management
• Enterprise Software
• Marketing Strategy
• Business Analysis
• Product Management