Siddartha Das

About Siddartha Das

20 + Production management, Release Management, outage Management

Experience

1. Service Delivery Manager

   Amdocs

   Jul 2018 — Present · Pune, IN

   Prime responsibilities include complete production monitoring, facilitating problem resolutions and the management of crisis events of several Mission Critical and Non mission critical applications.Possess high knowledge of Production environments and architectures and great skill sets in multitasking, quick decision making and problem solving in a fast paced working environment.Support communication efforts on a daily basis and engaging senior stakeholdersKey representation of Amdocs to AT & T, responsible for managing the relationship with the customer around all aspects of the projectCoordinate efforts with other specialistsIntegrate change management activities into project plan (Software delivery and Deployment)Track and reported issues through the change processDaily and Monthly Report ManagementFocus and ensure Weekly/Monthly deadlinesOverseeing the quarterly prerelease management activities to insure accurate reporting to leadershipSolving operational challenges along with Dev and operations teams. Ensuring correct alarming and monitoring strategy for online and batch applications. Ensuring contractual SLAs/SLOs are being met and maintained.Identify and implement Process improvement e.g. Code merge, RCA/KLR etc at program level.Smooth Onshore/Offshore handover and relationship. Implement best practices for RCA/LL, to improve First time Right Metrics.

Education

• Osmania University

  Bachelor's degree, Business/Commerce, General

  1996 — 1999

Skills

• Ip
• Unix Shell Scripting
• Sql
• Visio
• Management
• Provisioning
• Pre-Sales
• Databases
• Pl/Sql
• IT Service Management
• Production Support
• Networking
• Requirements Gathering
• Wireless
• Customer Relationship Management (Crm)
• Order Management
• Shell Scripting
• Cross-Functional Team Leadership
• Data Warehousing
• Managed Services
• Bss
• Telecommunications
• Data Migration
• Mobile Devices
• Integration
• Gsm
• Revenue Assurance
• Oracle
• Vendor Management
• User Acceptance Testing
• Team Management
• Telecom Bss
• Mis
• System Testing
• Soa
• Open Source Software
• Cdma
• Unix
• Oracle Applications
• Troubleshooting