Siddartha Chunchu

About Siddartha Chunchu

Hi, I’m Siddartha, a passionate Salesforce professional with 5+ years of experience designing and delivering scalable CRM solutions across government, education, and enterprise sectors. I specialize in turning complex business challenges into elegant, user-friendly Salesforce applications that drive efficiency, engagement, and transformation.From modernizing DMV services for millions of Nevada residents to streamlining student lifecycle management at Lindsey Wilson College, I’ve built and optimized Salesforce orgs that make a real difference. Whether it’s crafting Lightning Web Components, integrating legacy systems via REST APIs, or deploying metadata through Copado and Gearset, I thrive at the intersection of development, automation, and user experience.My toolkit includes:Apex, LWC, Flows, Process Builder, REST/SOAP APIsService Cloud, Experience Cloud, Omni-Channel, CTI integrations (Five9, NICE CXone)DevOps with Copado, Jenkins, GitLab, Azure DevOpsData migration, security compliance, and SSO with Azure ADI’m also deeply collaborative, comfortable working in Agile teams, partnering with architects, analysts, and vendors to deliver high-impact solutions. I believe great technology should feel invisible to the user and powerful to the business.Currently based in Carson City, NV and open to new opportunities, especially roles where I can lead Salesforce innovation, mentor teams, and contribute to digital transformation at scale.Let’s connect if you’re hiring, collaborating, or just want to talk Salesforce!

Experience

1. Salesforce Developer & Release Management Support

   Nevada Dmv

   Jul 2024 — Present · Carson City, NV, US

   Designed and developed Lightning Web Components (LWC) and Apex classes to support Nevada DMV’s Digital Transformation Effort, enabling online vehicle registration, specialty plates, and permit services.• Implemented Service Cloud and Omni-Channel routing to streamline case management for customer service agents, reducing average case handling time.• Built custom APIs and integrations between Salesforce and DMV legacy mainframe systems to ensureseamless data exchange for driver’s license, ID, and vehicle records.• Developed SOQL/SOSL queries, triggers, and batch Apex to automate high-volume DMV transactions such as renewals, reinstatements, and duplicate requests.• Configured Flows, Process Builder, and validation rules to automate business processes like insuranceverification, VIN inspections, and entitlement checks.• Partnered with architects and business analysts to migrate DMV services to Salesforce Experience Cloud, enabling citizens to complete transactions online instead of in-person.• Implemented CTI integration with NICE CXone/Five9 to provide DMV call center agents with real-time caller data and intelligent call routing.• Created custom dashboards and reports for DMV leadership to track transaction volumes, wait times, and adoption of online services.• Collaborated with DevOps teams using Copado and Gearset to manage deployments, version control, and CI/CD pipelines across multiple Salesforce environments.• Conducted data migration and cleansing using Data Loader and API-based imports to move millions of DMV records into Salesforce while ensuring data integrity.• Developed secure authentication flows leveraging OAuth2 and integrated Salesforce with Azure ActiveDirectory for DMV employee single sign-on.• Participated in Agile/Scrum ceremonies with cross-functional teams (developers, admins, architects, vendors) to deliver iterative DMV modernization features.

Education

• Saveetha University

  Bachelor's degree, Electronics and Communication Engineering

• Lindsey Wilson University

  Master's degree, Information Technology