Siddarth Shrivastav

Experience

1. Assistant Manager

   Wipro

   Jul 2023 — Present · Bengaluru, IN

   Managed Business operations for Wipro’s Enterprises futuring service line, overseeing aworkforce of 1.2L+• Revamped bench deployment and resource allocation, yielding a $400KUSD cost savings in Q4’24• Spearheaded process improvement initiatives for onboarding, significantly reducing escalations from accounts and increasing efficiency.• Developed dashboards and reports to track daily customer escalations and open demands, reducingfuture complaints while enhancing governance and efficiency with transparent leadership visibility.• Forecasted employee allocation through various channels, creating a capacity planning dashboard to meet demands effectively and cost-efficiently• Efficiently resolved fulfilment and resource-related critical escalations from customers, slashing the weekly average of L4 alerts• Drove operational excellence by enhancing delivery quality and boosting CSAT scores forBFSI accounts in the Europe and APMEA regions.• Effectively enhanced demand fulfilment rates for growth accounts through strategic management• Successfully drove the NGA index, a measure of freshers relative to total billable headcount, to exceed the Q4\'24 target of 15%.

Education

• Insurance Institute of India

  Licentiate degree

  2023 — 2023

• SRM University

  Bachelor of Technology - BTech

  2015 — 2019

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  MBA

  2021 — 2023