Siddart Shah

Store Associate @Dollarama

Etobicoke, ON, CA

Provided superior customer service in responding to queries, complaints, and creating a great shopping experience that enhanced customer retention.Assisted customers with product inquiries and transactions, ensuring positive shoppingexperiences.Organized merchandise displays to maximize visibility and drive sales effectiveness.Processed 200+ daily customer transactions with 95% cash accuracy and zero tilldiscrepancies.Boosted customer satisfaction and retention by 15% through proactive service, efficient issueresolution, and personalized support.Managed the Food Department SKUs), ensuring expiry compliance and stock rotation,preventing product losses valued over merchandising and inventory control: Received goods and pallets, and goodssegregated by department and shelves were stocked out regularly.Helped managers and supervisors with the everyday process of operation to enhanceefficiency and time saving.Trained and supervised 5-7 new associates, enhancing team efficiency and overall servicedelivery.All closing tasks (cash reconciliation, restocking, and lock-up of the store) were carried out in amanner that was smooth and timely manner.Added to team training and the orientation of new members, strengthening the customer-firstand compliance-based culture.Focused on building lasting customer relationships through exceptional service and support.Consistently demonstrate success in enhancing customer satisfaction through support andproblem-solving.Demonstrated enthusiastic support for customers, resolving inquiries and ensuringsatisfaction in a fast-paced environmentMaintained a friendly demeanor while assisting customers, addressing concerns and fosteringcustomer loyalty.