Sidd Gubbyad

About Sidd Gubbyad

Experienced and accomplished IT Infrastructure and Security professional with 16+ years…

Experience

1. Regional Manager - IT Services, Support & Operations

   Infosys

   Jul 2015 — Present · Pune, IN

   IT Operations & Service Management oversee all network, server, mobile devices, audio conference, video conference, and desktop support along with a host of 13 different services which are offered from Computers & Communications Division (CCD) in Infosys*Established business needs through the comprehensive analysis of existing systems, available technologies, and overall business operations; developed and implemented solutions-driven technology architectures.*Planned projects, programs, and guided all participants and stakeholders throughout business technology initiatives while managing all phases of the project life cycle, and conducting various Information Security and Business Continuity processes.*Assessed customers’ business needs and communicate requirements to internal business groups responsible for technology development, testing, and administration; ensured that all development efforts aligned with customer expectations, regulatory standards, and industry best practices.*Provided ongoing software, hardware, and network support on all implemented systems; managed all help desk and technical support resources responsible for meeting service-level agreements in compliance with ISO & process standards.*Gathering requirement for ISO 22301 Business Continuity Management System (BCMS), in BCMS Anchor role at Infosys

Education

• Government College

  Department of Technical Education

  1990 — 1993

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Executive MBA - Major: IT

  2009 — 2012

Skills

• IT Service Management
• Program Management
• IT Operations
• Pre-Sales
• Solution Architecture
• Service Management
• Requirements Analysis
• Management
• Testing
• Global Delivery