Siddharth Verma
Senior Product Manager at Toast
- Role
- Senior Product Manager at Toast
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Siddharth Verma
At Toast, I am working as a Product Manager and I look after the complete chargeback experience for Toast restaurants including Chargeback Rate, Chargeback Dispute Management, and Chargeback Win Rate as the key areas. I work in close collaboration with Payment Processors & Card Networks (VISA & Mastercard), Payment Processors to solve the problem of high chargebacks and increase the likelihood of winning Chargeback disputes using technology and customer feedback-powered products. I also look after the Fraud Dashboard product that is used by Fraud analysts to identify fraud patterns and take necessary actions against suspicious transactions/ merchant accounts. At Paytm, I worked as a Product Manager for their Merchant Business Product. I looked after the Merchant Settlement Experience, Merchant Soundbox experience, Photo QR, NPS ratings, Merchant Need & Help Support Chatbots and new value-added propositions for the merchants on the app. I have completed my MBA from FMS, Delhi, and was in the top 15% of the batch. Before my MBA, I worked for 2 different multinational consulting firms in India and Scandinavia where I was responsible for managing & delivering large-scale Infrastructure projects, working in close relation with the Product team to introduce new features, and managing government and International stakeholders. I did my B.tech in Civil engineering from Delhi Technological University in 2014. I am well familiar with tools such as Jira, Tableau, Confluence, Figma, Balsamiq, Pendo, Clevertap, Lucid Charts, Google Analytics and MS Access.
Experience
Senior Product Manager
Apr 2024 — Present · Bengaluru, IN
Education
Harvard Business School Online
Strategy Execution, Strategy | Leadership
S.S.L.T Gujarat SR. SEC. School
Physics, chemistry, maths, biology
2008 — 2009
Delhi College of Engineering
Bachelor of Technology - BTech, Civil Engineering
2010 — 2014
Faculty of Management Studies - University of Delhi
Master of Business Administration - MBA
2019 — 2021
Skills
- Highway Design
- Autocad
- Civil Engineering
- Mx Road
- 3d Visualization
- Engineering
- Road Traffic
- Highway Geometric Design
- Document Management
- Roundabouts
- Bentley Mx Pro
- Reinforced Concrete
- Traffic Engineering
- Concrete
- Ms Excel
- Microsoft Office
- Microsoft Word
- Earthworks
- Staad
- Pavement Quantities
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