Sid Chandrachud
- Role
- Director Customer Success at Zscaler
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Sid Chandrachud
Customer Success and Premium Services Leader excelling in building, high-performance…
Experience
Director Customer Success
May 2025 — Present · Dallas-Fort Worth, TX, US
Lead Customer Success for an Americas region across 200+ customers (~$200M+ ARR), including Fortune 500 organizations- Lead and develop a 40+ person customer-facing organization responsible for onboarding, adoption, and long-term outcomes across enterprise customers- Drive platform adoption across Zero Trust and SASE while overseeing customer experience, including executive-level escalation and incident management- Support growth in areas such as data protection, Zero Trust Branch (SD-WAN replacement), and AI security- Partner with Sales on renewals and expansion, influencing commercial outcomes across the region- Standardize onboarding and engagement models to improve consistency and predictability across teams- Streamline operations through automation, enabling the organization to scale without proportional headcount growth- Partner with Product and Engineering to bring customer feedback into roadmap discussions- Work closely with customers on securing AI usage and integrating AI into enterprise environments- Lead internal initiatives to drive AI adoption and identify practical use cases across the organization
Education
Wichita State University
Master of Science, Electrical Engineering
2005 — 2007
Savitribai Phule Pune University
Bachlor of Engineering, Electrical Engineering
2000 — 2004
Skills
- Bgp
- Customer Success (Cx)
- Cisco Security
- Networking
- Cross-Functional Team Leadership
- Cisco Security Manager
- Ccdp
- Ccda
- Cisco Switches
- Qos
- Ccnp
- Team Leader
- Rip
- Cisco Routers
- Network Management Software
- Cisco Asa
- Ccna
- AI
- Network Security
- Network Architecture
- Customer Support
- Routers
- Ccie Written
- Lan Switching
- Security
- Cisco Ios
- Cisco 6500 Series
- Cisco Mars
- Switches
- Cisco Intrusion Prevention Systems
- Ips
- Digital Ic
- Cisco Technologies
- Cisco Nexus
- Routing
- Routing Protocols
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