Sibyl Song
Consultant @CGI
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WORK HISTORY
Consultant @CGI
CA
Designed and led the implementation of outreach solutions in the pre-launch onboarding phase for a national system integration program as the BA Lead in a 4-member team, achieving a 90% remediation rate of rejected forms from ~500 entities within a tight 8-week timeline, preventing severe schedule delay and improving data integrity. Provided exceptional post-launch system support, collaborating on defect tickets in Jira, addressing 100+ user issues, and receiving outstanding feedback for knowledgeable, effective, responsive, and empathetic support from 6+ organizations. Gathered requirements and prepared comprehensive functional design and business requirement documentation for 13 Tableau Reports, collaborated with stakeholders for POC and report development, testing, and change requests. Managed weekly Excel reports for large projects on financials, resource utilization, timesheets, reconciliations, and work status, ensuring accurate and timely reporting to support seamless business operations, client billing, and financial health. Supported project management and operations, including staffing, member onboarding, RAID log creation, daily standups facilitation, Kanban board updates, meeting minutes documentation, ensuring organized and effective project execution. Administered project information in enterprise systems, maintaining operational accuracy and efficiency. Coordinated RFPs, orchestrating teams, conducting research, and streamlined process for timely proposal submissions.
EDUCATION
University of Toronto
Master of Arts in Economics (Doctoral Stream), Economics
The University of British Columbia
Bachelor of Arts, Honours Economics
Universidad de las Américas Puebla
UBC Exchange - Summer Academic Program, Business
The University of British Columbia
Master's degree, Economics
ABOUT SIBYL SONG
Sibyl Song is an analytical, organized and detail-oriented business analyst with experience in requirements gathering, solution design/implementation, system/product support, reporting, project management/coordination, and change management. She is a collaborative team player and leader with a track record of quality deliverables and value-added results. She also holds MA and BA (honours) degrees in economics from the University of Toronto and the University of British Columbia. She believes in respect, collaboration, integrity, humility, and continuous growth. She is ready to put her conscientiousness and supportive personality into work to cultivate professional relationships and create great value for stakeholders.
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