Shannon Buckley
Customer Success Manager | Coffee Aficionado | Reducing churn through optimized customer journeys and genuine relationship building.
- Role
- Global Customer Success Manager at Fastmarkets
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Shannon Buckley
I am an accomplished professional focused on maximizing client value and operational efficiency. I specialize in driving transformational change and executing key initiatives that elevate the customer journey from onboarding to renewal. My approach is centered on becoming a trusted advisor, proactively aligning with customers\' desired business outcomes to ensure long term success. In short, I am customer advocate that builds trust and drives ROI for my customers.
Experience
Global Customer Success Manager
Dec 2025 — Present · Houston, TX, US
Education
University of Louisville
Bachelor's degree, Communication, General
2012
Skills
- Customer Service
- Umbrella Insurance
- Relationship Building
- Marketing
- Powerpoint
- Sales
- Customer Relations
- Small Business
- Property & Casualty Insurance
- Operations Management
- Presentation Development
- Account Management
- Consulting
- Insurance
- Building Relationships
- Social Media Marketing
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