Shannon Buckley

Customer Success Manager | Coffee Aficionado | Reducing churn through optimized customer journeys and genuine relationship building.

Role
Global Customer Success Manager at Fastmarkets
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shannon Buckley

I am an accomplished professional focused on maximizing client value and operational efficiency. I specialize in driving transformational change and executing key initiatives that elevate the customer journey from onboarding to renewal. My approach is centered on becoming a trusted advisor, proactively aligning with customers\' desired business outcomes to ensure long term success. In short, I am customer advocate that builds trust and drives ROI for my customers.

Experience

  1. Global Customer Success Manager

    Fastmarkets

    Dec 2025 — Present · Houston, TX, US

Education

  • University of Louisville

    Bachelor's degree, Communication, General

    2012

Skills

  • Customer Service
  • Umbrella Insurance
  • Relationship Building
  • Marketing
  • Powerpoint
  • Sales
  • Customer Relations
  • Small Business
  • Property & Casualty Insurance
  • Operations Management
  • Presentation Development
  • Account Management
  • Consulting
  • Insurance
  • Building Relationships
  • Social Media Marketing

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Shannon Buckley — Global Customer Success Manager at Fastmarkets in Houston, TX, US | Unifers