Sibsankar Das

About Sibsankar Das

As an Associate Renewals Specialist at Druva, I leverage my MBA in Marketing and Finance to manage the end-to-end renewal process for existing customers. I collaborate with cross-functional teams to align on renewal strategies that enhance customer satisfaction and retention. I also review customer account usage and history to recommend optimal renewal terms, pricing, and product enhancements.Prior to joining Druva, I worked as a Business Analyst at VMware for over 6 years, where I supported the Quote to Cash deal cycle for ELA deals and played a crucial role in testing new Salesforce CPQ features and facilitating the migration of perpetual licenses to SaaS. I also have experience as a Senior Associate at Wipro Limited, where I managed customer orders in SAP, conducted training for new specialists, rectified pricing errors, and addressed client inquiries promptly. I am passionate about delivering high-quality service and solutions to customers, and I am always eager to learn new skills and technologies.

Experience

1. Associate Renewals Specialist

   Druva

   Aug 2024 — Present · Pune, IN

   In my role as an Associate Renewals Specialist at Druva in Pune, Maharashtra, I successfully managed the end-to-end renewal process, ensuring timely and accurate contract renewals for existing customers. By collaborating with cross-functional teams, I aligned on renewal strategies to enhance customer satisfaction and retention. Reviewing customer account usage and history, I recommended optimal renewal terms, pricing, and product enhancements.

Education

• Tripura University

  Bachelor of Commerce (BCom), Business/Commerce, General

  2010 — 2013

• Indira Institute of management

  Master of Business Administration, Marketing

• Indira Institute of Management, Pune (MBA)

  Master of Business Administration - MBA, Accounting and Finance