Sibi Raj Rv
Senior Technical Writer
- Role
- Senior Technical Writer Gen Ai End User Support at Agilepoint
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sibi Raj Rv
Versatile Senior Technical Writer & Lead Engineer with over 10 years’ experience in…
Experience
Senior Technical Writer Gen Ai End User Support
Aug 2023 — Present · Bengaluru, IN
Spearheaded documentation for AgilePoint NX, a lowcode/no-code enterprise SaaS platform for workflow automation and integration connectors. • Authored DITA-compliant content using Oxygen XML 25.0 in an Apache Guacamole virtualized setup, enabling efficient modular publishing. • Used GitHub for version control and JIRA for Agile documentation planning and backlog grooming. • Built structured GenAI prompt libraries in Markdown, integrated with GitHub repositories and automated pipelines. • Standardized multilingual publishing pipelines with GitHub Actions and Oxygen XML, improving rollback and traceability. • Developed documentation for cloud networking architecture, including secure connector frameworks, multitenant API gateway schemas, and proxy setup for enterprise deployments. • Migrated legacy content into custom DITA DTDs, enhancing modular reusability across product documentation. • Authored MSTP-aligned help guides and UI documentation for major/minor releases, significantly reducing support tickets.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.