Sibani Dasgupta
Customer Success Manager | Driving Growth, Retention & Exceptional Client Experiences 🚀 | Strategic Partner & Advocate
- Role
- Customer Success Manager at SailPoint
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sibani Dasgupta
At VMware, my role as a Senior Technical Adoption Manager centers around enhancing our…
Experience
Customer Success Manager
Jan 2025 — Present
Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction* Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding ofhow IdentityIQ solves those problems. Proactively share best practices.* Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services* Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers* Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth* Ensure maintenance contract renewal
Education
Kendriya Vidyalaya
High School, Science
2007
Assam (Central) University
Bachelor’s Degree, Computer Science
2007 — 2010
Assam (Central) University
Master's Degree, Computer Science
2010 — 2012
Indian School of Business
Product Management
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