Siân Manfield
Technical Business Analyst @Canopius Group
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WORK HISTORY
Technical Business Analyst @Canopius Group
Manchester, GB
Ownership of backlog and innovating training material for payment request web application, resulting in 50% reduction of manual processing for claims payments within 90 days and treasury system integration to be used as case study for industry excellenceContinuous improvement of user experience for analytics platform (including introducing an AI chatbot) which has driven a user adoption increase of 200 users migrating over from another reporting tool in 2 monthsDeveloping tools for error triage, reporting and knowledge sources for squad (including processes for accessibility, operational support documentation for products and Technology Design Authority proposals) which increased squad efficiency and autonomy and won a Canopius Ambassador AwardWon Canopius’ first hackathon in October 2025 by delivering fast value in a prototype for the Underwriting Governance team in 24 hours whilst building a positive relationship with KPMG and Microsoft
EDUCATION
Liverpool John Moores University
Bachelor of Science (BSc), IT & Multimedia Computing
Digital Marketing Institute
CDMP - Certified Digital Marketing Professional, Digital Communication and Media/Multimedia
West Cheshire College
Bachelor of Technology (BTech), Level 3 Extended Diploma for IT Practitioners
Queen's Park High School
Art/Art Studies, General
SKILLS
ABOUT SIÂN MANFIELD
Currently working as a Technical Business Analyst within the Lloyd\'s of London insurance space. Described as a creative and dynamic individual, passionate about continuously evolving products and enhancing user experience. Equipped with 8 years\' experience of business analysis and change for 6 industries from working in global consultancies, making an impact in research and strategy creation to increase adoption of products.Additionally has 1 year of experience in line management of graduates across Change, Data and Tech programmes whilst being a front-facing point of contact for their respective clients.
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