Sian Dunford Certdc
Senior Sst and Training Operations Manager @Capital on Tap
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WORK HISTORY
Senior Sst and Training Operations Manager @Capital on Tap
Cardiff, GB
ABOUT SIAN DUNFORD CERTDC
As an experienced operations leader, I bring extensive experience in managing and optimising customer service, specialist servicing, customer care, business operations, and service improvement teams. My career in the financial services sector has been marked by a commitment to delivering exceptional customer experiences and driving operational excellence. I have a proven track record of leading transformative initiatives that focus on quality, continuous improvement, and regulatory compliance. My strategic approach and collaborative leadership style ensure that all aspects of operations run smoothly and efficiently, fostering a culture of excellence and resilience. I am passionate about enhancing service delivery and customer satisfaction through innovative solutions and cross-functional teamwork.
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