Sian Ren

Technology and Transformation @Deloitte

Beijing, CN

Business Process Design: Actively participated in end-to-end configuration of business workflows using the BPM platform, including business models, form structures, and logic design; assisted in testing and deployment to production environment.• Customer Relationship Management: Customized page layouts on the Salesforce platform to improve usability and process clarity; independently authored user manuals covering campaign, client, lead, and opportunity modules.• CRM Optimization & Testing Support: Supported CRM optimization for a semiconductor client using Microsoft Dynamics 365; participated in system testing, validated configuration outcomes, and relayed client feedback to technical developers to ensure the accuracy and usability of deliverables before system go-live.• Project Documentation & Reporting: Organized documents and business blueprint reports; maintained structured project records and documented evolving client requirements during meetings; regularly updated presentation decks and Excel trackers to ensure clarity, completeness, and alignment with both client and internal expectations.