Shynette Rebba Thomas Wolf
Senior Customer Success Manager | Healthcare SaaS | Client Retention | Revenue Expansion | Salesforce CRMCustomer Success Manager with 7+ years experience managing healthcare and SaaS clients.
- Role
- Customer Success Manager at New York Life
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Shynette Rebba Thomas Wolf
Customer Success Manager with 7+ years experience managing healthcare and SaaS clients.Increased retention by 30% • Improved onboarding efficiency by 20% • Drove product adoption across healthcare accountsManaged strategic healthcare client relationships across multiple stakeholders
Experience
Customer Success Manager
Mar 2023 — Present · US
Spearheaded the management of a high volume of medical claims, championing a customer-centric approach in every interaction to elevate satisfaction and ensure unparalleled success.• Oversee the approval or rejection of medical claims, aligning decisions with predetermined standards to optimize efficiency and guarantee customer success.• Orchestrate precise data input for reported services and provider coding, enhancing the accuracy of customer records and ensuring a seamless and error-free experience.• Address clinical requests and missing information letters, consistently delivering comprehensive solutions contributing to a positive and efficient customer journey.• Maintain up-to-date knowledge of medical terminology, benefits claim processing, HIPAA standards, and procedural updates, fostering a culture of continuous improvement for superior customer outcomes.Verify documentation for appropriate coding, actively identify errors, and make necessary revisions to maximize customer satisfaction and achieve successful claim resolution
Education
Udemy
Sales Engineer
University of Phoenix
Bachelor of Science, Medical/Health Management and Clinical Assistant/Specialist
2020 — 2021
Herzing University
Master of Science - MS, Registered Nursing/Registered Nurse
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