Shyla Babu

Academic Grievance Management @HCL GUVI

IN

I am a dedicated professional with a diverse skill set and extensive experience in various facets of business operations and development. My expertise spans across Customer Relationship Management (CRM), Operations Process Improvement, and Organization Skills, ensuring efficient and effective business practices.With a strong background in Training and Leadership Development, I excel in managing both internal and external communications, fostering strong relationships, and driving team success. I am well-versed in handling Disciplinary & Grievance Procedures, supported by my proficiency with tools such as Zoho Desk and Zoho CRM.I have a deep understanding of Policies & Procedures, Reporting & Analysis, and Conflict Resolution, ensuring compliance and promoting a harmonious work environment. My experience in Edtech and Cross-functional Collaborations has equipped me with the ability to navigate and contribute to technologically advanced and collaborative settings.My Analytical Skills and Quality Auditing capabilities allow me to maintain high standards and attention to detail in all projects. I am adept at utilizing Learning Management Systems and providing Career Counseling, supporting learners and professionals in their growth and development.

St. Joseph's Evening College (Autonomous)

Bachelor of Business Administration - BBA

St. Joseph's Evening College (Autonomous)

Diploma in Human Rights

St. Joseph's Evening College (Autonomous)

Master's degree