Shyam Nair
Senior Quality and Operations Leader | Driving Zero-Defect Culture Across Global Operations | ISO Lead Auditor | Agile & CSM Certified
- Role
- Senior Quality Assurance Manager, Microsoft at Microsoft
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shyam Nair
Strategic Operations and Quality Leader with 15+ years of experience driving large-scale…
Experience
Senior Quality Assurance Manager, Microsoft
Aug 2023 — Present · Mumbai, IN
Architected and institutionalized a global QA framework aligned with AHDI standards, driving a 25% improvement in audit consistency and elevating client confidence. • Deployed unified quality review and partner governance systems across multi-continent teams, ensuring a standardized client experience and SLA adherence. • Launched a cost-optimization and transformation initiative projected to reduce operational overhead by 20% without compromising quality outcomes.• Enabled data-driven decision-making for leadership through PowerBI-based quality analytics and compliance dashboards.
Education
Empowering Assurance Systems
Lead Auditor ISO 9001:2015
2020 — 2034
SIES School of Business
MBA
ScrumAlliance
Certfied Scrum Master
2024 — 2026
Skills
- Business Process Improvement
- Recruiting
- Pre-Sales
- Competitive Analysis
- Start-Ups
- Team Management
- Project Planning
- Business Development
- Project Management
- Talent Acquisition
- Sourcing
- Training
- New Business Development
- Outsourcing
- Business Strategy
- Business Intelligence
- Bpo
- Lead Generation
- Vendor Management
- Account Management
- Management
- Team Building
- Crm
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