Shyamjee Pandey

Associate Product Manager @The Luxury Closet

Gurugram, IN

Led the Post Order and RTS journey for consumers on iOS, Desktop, and Android platforms.Projects Undertaken-• TLC Digital Wallet: Achieved 50K+ monthly revenue increase with a CRR of 5%.• Warehouse Management System- Improved on-time delivery from 60% to 80%- Increased daily shipping by 30% with 30% fewer resources- Enhanced inventory management and accuracy for efficient operations.• Store Billing System: Implemented digital cash register for store operations, billing, and invoicing.• VAT Implementation and Tax Invoicing: Ensured compliance with legal mandates for tax invoicing generation and credit note generation.• User-Initiated Cancel/Return for Customer Experience- Saved 1 FTE of customer support staff through enhanced customer experience and trust- Improved response times by 80%, positively impacting retention.• Finance Reconciliation: Established panel for transaction reconciliation between Customer Support and Finance teams, reducing workforce needs by 90% and reconciliation TAT from 7 days to 1 day.• Increase Repeat Purchase Rate: Boosted repeat purchases by 15% through a loyalty program with cash points on every purchase.• Reduce Cancellation: Reduced Cancellation by ~20% in 2 Quarter through various initiatives- Reduced cancellation by 10% through leading 3PL integrations to avoid delays in delivery- Achieved 95% inventory accuracy through Cycle Count, resulting in a 5% reduction in cancellations- Increased on-time delivery by 15% and improved the accuracy of promised delivery timelines, leading to a 2% reduction in cancellations.

LNCT Group of Colleges

Bachelor's Degree, Computer Science & Engineering